Subscription & Refund Policy
Effective September 9, 2026
This policy explains how Stailio subscriptions, one-time purchases, billing, cancellation, and refunds work. It is part of our Terms of Service.
1. Plans
- 4-week plan — $59.99. Auto-renews at $59.99 every 4 weeks until cancelled. Cancel anytime from your account.
- 8-week plan — $99.99. Auto-renews at $99.99 every 8 weeks until cancelled. Cancel anytime from your account.
- 16-week plan — $149.99. Auto-renews at $149.99 every 16 weeks until cancelled. Cancel anytime from your account.
2. Introductory Discount
Completing the quiz and providing your email may unlock a one-time percentage discount, shown to you before checkout. This discount applies to your first billing period only. Every renewal after that bills at the full plan price shown above and at checkout — there is no separate "regular price" you are not told about upfront.
3. Billing
Your card is charged when you complete checkout — we do not currently offer a free trial. Your plan then renews automatically at the start of each new period, at the price shown above, until you cancel.
4. Optional Add-Ons and One-Time Guides
- Style Coach add-on ($9.99) — Extra guidance layered on your plan at the same billing interval.
- Capsule wardrobe guide ($19.00) — A concise wardrobe map built around your colouring and shape — digital delivery in the app.
- Personal colour guide ($19.00) — Your season, power colours, and what to skip — digital delivery in the app.
- Style archetype guide ($17.00) — See the energy behind your clothes — a one-time map of how you dress at your best.
5. Cancellation
You can cancel anytime from your account settings. Cancelling stops future renewals — you keep access until the end of the billing period you already paid for, and we do not refund the unused portion of that period.
6. Refunds
Because plans and one-time guides are digital and delivered immediately, purchases are generally non-refundable. Exceptions:
- Where required by applicable law.
- A billing error caused by Stailio.
- At our discretion, on a case-by-case basis — contact hello@stailio.com to ask.
7. Failed Payments
If a renewal payment fails, we may attempt to automatically reprocess it, but not more than 6 times within a 2-month period. If payment continues to fail, your subscription may be paused or cancelled.
8. Price Changes
We may change plan prices for future billing periods at any time. Changes take effect once posted on this page or communicated to you; continuing your subscription after a price change takes effect means you accept the new price.
9. Changes to This Policy
We may update this policy from time to time; material changes will be posted here with a new effective date.
10. Contact Us
Questions about billing or a refund? Email us at hello@stailio.com.